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Refund and cancellation policy

Nothing is charged today. This page explains how it will work when we open sales, so you know beforehand.

Last updated: November 2, 2026.

During the beta

Nothing is charged. E-SPACE is tested by invitation and at no charge. People who join use Pro for one month and then move to the Basic plan, which is free. We do not ask for a card or payment data, so there is nothing to cancel or refund.

Cancelling a subscription (once there are sales)

  • You will be able to cancel the Pro plan whenever you want, with no penalty, from the link in your payment receipt or from the payment provider's portal.
  • When you cancel, the next renewal will not be charged. You will keep Pro until the end of the period you already paid for and then return to the Basic plan, which is free.
  • Cancelling does not delete your files: we never store your Rhino or Grasshopper models.

Refunds (once there are sales)

  • First purchase: if it did not work for you, we will refund the full amount if you ask within 14 days of your first Pro purchase (monthly or yearly).
  • Renewals: we will not refund renewals already charged, unless the charge was a mistake (for example, a duplicate charge, or a renewal you cancelled in time and was charged anyway). That is why it is best to cancel before the renewal date.
  • Service failure: if because of a problem on our side you could not use Pro for a significant period, we will resolve it with a proportional refund or extra time.
  • Plan change: if you go from monthly to yearly, or from Pro to another plan, we will calculate the difference against what you already paid.
  • You also have the rights the law gives to buyers, such as the right of withdrawal in distance purchases, which this policy does not limit.

How to ask

  1. Write to [contact email] with your account email and the date of purchase.
  2. We will reply within a few business days.
  3. The refund returns to the same payment method. How long it takes to show depends on your bank or card.

Classroom plan and other sales by invoice

The Classroom plan and the packages for studios are contracted by invoice, for one year, on terms agreed in writing. The cancellation and refund terms are those of the contract; if it says otherwise, within 30 days of signing you can cancel and we refund what you paid, and after that period the plan continues until the end of the year.

Notice: these terms will be confirmed when prices are published and may change before sales open. Legal texts must be reviewed by a professional before use.

Questions? Write to us from Contact.